Support/Customer Login

• Home
• Solutions
• Services
• News
• Events
• Resources
• About Us
• Contacts

Solutions

• Local Government
• K-12 Education
  • Student Information System
  • Learning Management System
  • Special Education Administration
  • Finance & Human Resources (K-12)
  • SaaS for K-12 Education
  • Services & Support

• Products A-Z

Services & Support

Professional Services

SunGard Public Sector’s professional services team collaborates closely with customers to strategically plan product implementations and maximize efficiency. Our team of experienced professionals work with each customer on-site to identify all the steps needed to complete successful product installations and to provide extensive resources and training once the installation is complete.

• Experienced consultants provide best practice solutions
• Project management focused on keeping project on time and on budget
• Business process re-engineering focused on adapting existing processes to maximize the effectiveness of PLUS 360 solutions
• Implementation methodology designed to offer guidance and structure
  

Customer Support

The SunGard Public Sector customer support operations team works closely with customers to resolve any technical or product issues related to PLUS 360 software solutions. We employ a full range of technical and customer service experts to ensure that each inquiry is handled in a timely manner. In order to provide customers with the most up-to-date information possible, SunGard Public Sector also provides access to online customer forums and customer-only websites that deliver the latest product, feature and service updates. Client relationship managers (CRMs) act as client advocates internally and offer customers a single point of contact to field inquiries regarding our products, including feature updates, new product releases and upcoming product development.